TERMS & CONDITIONS
1. DEPOSITS AND CANCELLATIONS
When booking direct, our payment policy is to take a 30% deposit within 72 hours to secure your booking. Your booking is not secured until a deposit has been paid. This deposit is non-refundable.
Should a guest cancel more than 30 days before arrival, the deposit is non-refundable but the outstanding rest-payment is not due.
The rest-payment of 70% is due 30 days before the arrival date.
Should a guest cancel within 30 days of the arrival date, no refund is applicable and the full reservation amount is owed.
For last minute bookings made within 30 days of arrival, payment is required in full on reservation, and is non refundable.
For Online Travel Agent bookings, refer to the cancellation policy outlined on the reservation confirmation.
2. NO SHOWS & EARLY DEPARTURES
A no show for any reason (including inability to reach the hut due to Force Majeure) is charged at the full booking cost and no refund will be applicable. Should for any reason you have to arrive late or depart early, no refund will be given. It is advised that all guests take out travel insurance for their holiday as soon as a booking is made.
3. BOOKED OCCUPANCY
The reservation’s booked occupancy as requested by you and as stated on your booking confirmation must not be exceeded, unless agreed with us, the hosts, ahead of your arrival. Agreed additional persons will be charged at €15 per person per night, as well as €10 per person per stay for linens, payable in cash on arrival. We reserve the right to turn anyone away who is not included in the booked occupancy and who has not been approved by us as an additional member to the booking.
4. REGISTRATION FORM
You are legally required to complete a registration form upon arrival, which we in turn are required by law to submit to our Local Council.
5. TOURISM TAX
We are legally required to collect the Local Tourism Tax on behalf of our Local Council, which is charged at €2.00 per adult aged 16 or over per night.
6. DAMAGE DEPOSIT
A €100 damage deposit is required to be paid via transfer to a Damage Deposit Holding Account, 1 week prior to your arrival. This damage deposit will be kept in the holding account. It is refundable 48 hours after departure if no damage has been caused. If damage is caused in excess of €100, the outstanding balance will be billed to you.
7. CHECK-IN & CHECK-OUT TIMES
The standard check-in time is from 4pm and the standard check-out time is by 10am. It may be possible to check-in or check-out outside of these times, but this is solely at our discretion and subject to request and approval in advance.
A final cleaning charge of €60 is included in the total cost of your booking, which covers a standard clean (surfaces, living spaces, linens and towels). However, we expect you to leave the hut in the same good condition as when you arrived. Cleaning products are provided for this purpose, and for you to use throughout your stay. We reserve the right to charge for excessive mess that requires additional cleaning if necessary.
9. RUBBISH & RECYCLING
You are required to recycle your waste whilst staying at Hütte Waldzeit. Behind the hut are separate containers for plastic, glass and paper, which are labelled. Please make sure to put recycling in to the correct containers. Ask from the indoor fireplace is to be emptied in to the metal bucket ONLY. Make sure that the ash has completely extinguished, and there are no burning embers, before you put the ash in to the metal container. All other rubbish is to be put in to the black bin labelled 'Restmüll'. This black rubbish bin is to be put down in the car park on a Monday evening for collection Tuesday AM.
10. SKI & SKI BOOT STORAGE
We have an allocated ski storage area where skis must be stored. Skis must not be stored in the hut. Ski boots must also not be worn in the apartments, however ski boots can be stored on the shoe racks provided. You will be liable to pay for any damage caused in the hut by ski boots or skis. The ski storage area must remain locked at all times when not in use.
11. DAMAGES OR BREAKAGES
We understand that breakages do sometimes happen. Where possible we will try to fix things ourselves. However, should this not be feasible, you are liable to pay for said damage. The sooner you let us know of any damage or loss, the more likely we are to be able to minimise the cost for your of repair or replacement.
12. LOST OR DAMAGED KEYS
Should you lose or break a hut key, please let us know immediately so that we have time to get new keys cut before the next group of guests arrive. You are liable for the cost to replace the keys (charged at €20 per set) which is payable in cash before your departure.
13. SMOKING & BURNING INCENSE
The hut is a non-smoking property throughout. The burning of any incense sticks is also not permitted inside the hut. Guests are permitted to smoke in the allocated outside areas, which include the apartment balconies, garden, communal BBQ area, & car park. Please make sure to dispose of cigarettes in the ashtrays provided. Should you smoke or burn incense sticks inside the property, you will be liable to an additional cleaning fee charge of €200 to pay for a required deep clean.
Dogs are permitted, up to a maximum of 2 dogs. However, this is subject to request and approval. The dog fee is at €8 per dog per night. Dogs must be 10 months old or over, and must never be left in the hut alone. Please do not let them on the furniture. You are liable to pay for any damage to the furniture or the hut caused by your dog. Dog hair must be removed at the end of your stay (a hoover is provided). Should excessive dog hair be left in the hut, we reserve the right to charge you for the additional cleaning. Dog litter must be picked up & disposed of immediately.
15. OTHER PETS
No other pets are permitted at the hut. Should a guest be found to have an unauthorised pet at the property, we reserve the right to ask the guest to leave immediately with no refund or compensation.
There is onsite parking at the hut for up to two cars. Please do not park on the road.
17. HOST ACCESS
During your holiday with us, we reserve the right to enter the hut for any reasonable reason. These include but are not restricted to: general housekeeping, watering of the plants, maintenance or repairs, access to electricity boards and fuses, to turn off any lights left on, or to open windows for the airing.
18. UTILITIES & APPLIANCES
Should utilities or appliances cease to work during your stay, we will endeavour to fix the problem as soon as possible. No refund however will be applicable for any unresolved utility or maintenance issues.
19. LOST OR STOLEN PROPERTY
It is the responsibility of the guest to practice due diligence in terms of security. The guest is required to ensure the hut doors are locked when the hut is not in use. We are not liable for any lost or stolen personal property of the guest whilst staying at the hut. Compensation is not applicable.
20. E-BIKES & ELECTRIC CARS
Currently we do not have the proper facilities to charge electric cars or E-bikes. The charging of electric cars or E-bikes via our usual electricity sockets is strictly not permitted due to insurance and safety purposes. Local charging stations can be found online.
We cannot be held responsible for any accidents that occur on or around our property. It is the responsibility of the guests to practice due diligence, and to supervise accompanying children at all times. In the winter, the car park area and path leading up to the hut can become icy and covered in snow, and snow may fall from the hut roof. It is the guest’s responsibility to remain safe and avoid injury.
22. NOTIFYING HOSTS
Please let us know immediately if you are unhappy with anything during your stay, so that we are able to do our utmost to rectify the issue. We cannot be held accountable for any matter not brought to our attention during your stay.
WIFI is provided at the hut. However, as the hut has no telephone line, the internet is 3G and is therefore not the strongest (especially in bad weather). Please be mindful of this when booking. No refund will be given for slower internet speeds.
23. COMPETITION WINNERS
Should you be a competition winner, the competition specific Terms & Conditions apply to your booking. Please contact us for these terms or if you have any questions on claiming your prize.
Austrian Alpine Retreats OG
Bruck an der Grossglocknerstrasse,
Christopher Skrzypek & Rebecca Skrzypek
Telephone: 0043 6545 20366
UID Number: ATU77460347
DESIGN & IMPLEMENTATION
Hütte Waldzeit, Austrian Alpine Retreats OG
Tourismus Ferienregion Hohesalve
All texts, graphics, images, videos and design elements are subject to copyright protection. They may only be used or copied with the express written permission of the owner, Landhaus Bergner Alm.
No liability can be assumed for the correctness and completeness of the content of the website. If you notice any errors in the content, please contact us. The information offered via the Internet is not legally binding in any way. Various elements on these pages are protected by copyright and other laws. We would like to emphasise that we have no influence whatsoever on the design and content of those pages to which we have provided links. We assume no liability whatsoever for the content and correctness of linked pages.
At Hütte Waldzeit we take your privacy seriously. We only use your personal information to provide the products and services you have requested from us, or have agreed to. We are the data controller in respect of any personal data we collect about you. Please contact us should you have any questions.
WHAT PERSONAL DATA WE COLLECT
For reservations, we collect the following information for all members of your party, which is required to be collected by our local council for registration: Name, Address, Nationality, Date of Birth, email address, telephone number, passport number. Other information relevant to customer surveys and/or offers. If you contact us via email, telephone or our contact form, we will collect your email address, telephone number, and name.
HOW WE COLLECT YOUR PERSONAL DATA
We collect and process your information in the following ways:
When you contact us directly via our website, email, or telephone.
When you register with us online, or upon your arrival.
We also work with Online Travel Agents who may store your personal data and pass on information to us.
Personal data that you have provided to us via our website or email will only be processed for the purpose of corresponding with you in relation to the purpose for which you provided it. We assure you that your personal data will not be passed to third parties unless we are required to do so to meet legal requirements. We would like to make users aware that, in the event that you do not agree to your personal data being transmitted to us, certain functions and services provided by this website cannot be used (for example newsletters, bookings, giveaways etc).
HOW WE USE YOUR PERSONAL DATA
We use information held about you in the following ways:
To administer a booking, event or reservation as requested
Send you emails or call you in relation to your stay at the chalet
To contact you on departure to complete a questionnaire or ask for feedback for your stay with us.
To send you marketing & promotional email such as newsletters, updates and special offers from time to time, if you opt in to this method of communication. You are free to opt out of the marketing communication at any time.
Other communications such as responding to your requests or providing general customer service.
To provide you with information, products or services that you request from us which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To notify you about changes to our service where necessary.
WHO WE DISCLOSE YOUR PERSONAL DATA TO & WHY
We are required to disclose your personal information to the Austrian local authorities by law. Our “Third-Party Data Processors” (service providers such as our fulfilment and activation partners, and digital agencies, hosting providers, data storage providers and other technical partners) who help us administer this website, or process the data submitted to it, may have access to your data. Some of these partners may be located outside the country where you accessed this website.
DATA RETENTION AND YOUR RIGHTS
Hütte Waldzeit, Austrian Alpine Retreats
Salzburgerstrasse 57, Bruck a/d Grossglocknerstrasse
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